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We does not handle the shipping of your packages. We only provide tracking information or tracking pages for your packages
Please enter a tracking number:
Help Service(FAQ) from Mypackagetracking.com

Are you the shipping company?
We are NOT involved in the delivery! For these things you must contact the shipping companies.

Can you influence delivery time, address or other delivery issues?
No, We are NOT involved in the delivery and we can NOT influence delivery time, address or other delivery issues

Can you get you more information than you get by tracking it yourself?
No, We are NOT involved in the delivery and we can NOT get you more information than you get by tracking it yourself

Can you get your shipment through customs?
No, We are NOT involved in the delivery and we can NOT get your shipment through customs

Can you tell us how to send shipments or what it will cost?
No, We are NOT involved in the delivery and we can NOT tell you how to send shipments or what it will cost

Are you the Shipping company secretary?
No, We can NOT track shipments and send you the information
We can NOT contact shipping companies or others on your behalf
We can NOT get you contact information for different companies

Why haven't you delivered my shipment yet?
We do not deliver anything, we run the website track-trace for easy access to tracking. If you have questions regarding the delivery you must contact the shipper handling the shipment.

My shipment is stuck in customs. Can you help me get it released?
No, you must contact the shipper handling the shipment with this issue.

Can you tell me when my shipment will arrive?
No, we do not have access to other information than is in the tracking results.

My shipment has incorrect address information. Can you get it to the correct address?
We have nothing to do with the delivery of shipments. You must contact the shipper handling the shipment with this issue.

I have a shipment to send. Can you tell me how best to send it, how much it will cost and when it will arrive?
We don't have that kind of information. You must contact a shipping company.

Can you track the shipment for us and email or call us?
No, we offer this site as a tool that you can use for free. The site has a lot of users and it's just not possible for us to provide personal support to everybody.

My country offer EMS, why is it not included in your service?
Most countries offer EMS but many do not offer tracking. If you know a country that offer tracking and is missing from our site let us know. But there is no point in asking us how to track for a certain country, if we knew that we would have added it to our site.

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